Frequently Asked Questions

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Membership

What will I receive in each shipment?

Each month, we feature one exceptional chocolatier or boutique chocolate shop then assemble a variety of their signature creation along with our monthly newsletter, In Pursuit of Chocolate, offering origins and histories of each featured chocolate, what creative ingredients were used to make them, and most importantly, what to look for when tasting them.

The best way to see exactly what you get each month is to review our current annual
        chocolate calendarannual chocolate calendar.

How long is the membership term, do I have to ship every month, and how do I cancel my membership?

Personal and Gift memberships are available from 2 to 12 shipments or on an ongoing, month-to-month basis which will continue until you contact us to cancel your membership, which can be done easily at any time as described below. Flexible ordering allows you to send or receive shipments monthly, every other month, or quarterly. Our Design Your Own Club™ program allows you to ship on specific months by creating a custom shipping schedule and sending shipments on birthday months, anniversaries, or other gift occasions throughout the year.

OPEN-ENDED, ongoing memberships MAY BE CANCELLED at any time, however, certain promotional offers may require a minimum term prior to cancellation. To cancel, you may contact us by email at [email protected], fill out our order cancellation form, call us at 800.625.8238, or chat with us online M-F, 7am-5pm Pacific.

Can I combine a chocolate club membership with a flower club membership?

Yes, you can! Our Design Your Own Club™ program allows you to combine our gourmet chocolate with any of our other subscriptions below:

How does your 100% Satisfaction Guarantee work?

Our 100% Satisfaction Guarantee ensures that every chocolate you purchase from The Gourmet Chocolate of the Month Club meets your high standards or we will replace it or refund your purchase. Simple as that.

Why should I choose The Gourmet Chocolate of the Month Club?

To select our featured chocolatiers, we work closely with Zingerman's®, named by Food and Wine Magazine as 1 of 25 of the World's Best Food Markets. They help us source true artisanal chocolates, hand-made from fresh, wholesome ingredients and crafted in small batches with dedication to innovation and artistry. Many of our chocolatiers have been repeatedly acknowledged in their industry, but often their products have very limited distribution due to their limited production capabilities. All of our chocolates are made to order from secret blends of the highest quality cocoa beans, ripened, fermented, and roasted to perfection. You will taste the difference.

We stand by every chocolate we send you and back it up with our 100% Satisfaction Guarantee and a dedication to responsive, friendly and knowledgeable customer service that's earned us an A+ rating with the Better Business Bureau. Learn more about our chocolate selection process.

My Account

What benefits do I gain by creating an account with you?

Registering an account allows you to save an address book, view past orders, and manage any scheduled email gift announcements.

How do I manage my account?

After you login to your account, you can visit your account dashboard by clicking the My Account link near the bottom of any page the site.

How do I reset my password?

To reset your password, visit the forgot your password page and enter the email address associated with your account.

Payment

When will my credit card be charged?

Please note that charges will appear on your statement from "MonthlyClubs.com".

Your card will be charged on the 7th of the month that your membership commences. If you chose to have your membership commence this month, but your order was placed after the 7th, your card will be charged within 2 business days. Charges for memberships commencing in a future month will take place on the 7th of the first month shipped.

Shipping

Where can you ship a chocolate club membership?

We ship within the continental 48 United States. We cannot ship to Hawaii or Alaska.

When will my shipment arrive?

Initial shipments: are sent on either the 3rd or 4th Tuesday or Wednesday of the month, depending on when your order was placed.

Subsequent shipments: are sent on the 3rd Tuesday or Wednesday of the month.

NOTE: November & December ship dates are moved up one week to avoid conflicting with Thanksgiving and Christmas.

Shipments are sent via Next Day Air Service from May–September and 2-Day Service from October–April.

Do I have to be home to receive my shipment?

All shipments are sent via Federal Express. Due to the perishable nature of the product, shipments are sent without a signature required to avoid excessive time in the carrier's possession. It is therefore very important that you ship to a location where someone will be there to receive it. Many of our members ship to work locations or to a neighbor who is often home.

How do I change my delivery address?

Please either call us at 800-625-8238 or email us at [email protected] no later than the 1st of the month to change your delivery address.

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