Frequently Asked Questions
Why should I choose The Gourmet Chocolate of the Month Club™?
To select our featured chocolatiers, we work closely with Zingerman's®, named by Food and Wine Magazine as 1 of 25 of the World’s Best Food Markets. They help us source true artisanal chocolates, hand-made from fresh, wholesome ingredients and crafted in small batches with dedication to innovation and artistry. Many of our chocolatier’s have been repeatedly acknowledged in their industry, but often their products have very limited distribution due to their limited production capabilities. All of our chocolates are made to order from secret blends of the highest quality cocoa beans, ripened, fermented, and roasted to perfection. You will taste the difference.
We stand by every chocolate we send you and back it up with our 100% Satisfaction Guarantee and a dedication to responsive, friendly and knowledgeable customer service that’s earned us an A+ rating with the Better Business Bureau. Learn more about our chocolateselection process.
What will I receive in each shipment?
Each month, we feature one exceptional chocolatier or boutique chocolate shop then assemble a variety of their signature creation along with our monthly newsletter, In Pursuit of Chocolate, offering origins and histories of each featured chocolate, what creative ingredients were used to make them, and most importantly, what to look for when tasting them.
How many months do I have to buy and do I have to ship every month?
Gift and personal memberships are available from 2 to 12 months or even on a month to month, open-ended basis. Open-ended, ongoing memberships may be cancelled at any time by either emailing us at email@example.com or by calling 1-800-625-8238. Flexible ordering allows you to receive or send chocolate shipments every month, every other month, or quarterly. You can even ship on specific months, creating your own custom shipping schedule using our Design Your Own Club™ program. (I.e. send a shipment in your gift recipient’s birthday month, anniversary month, for Mother’s Day, Christmas…You get the idea!)
Our 100% Satisfaction Guarantee ensures that every chocolate shipment that you purchase from The Gourmet Chocolate of the Month Club™ meets your high standards or we will replace it or refund your purchase.
Where can I find out what chocolates you’ve sent in the past and what’s coming up?
You may view the current month’s featured chocolates as well as the entire calendar year of up and coming chocolates from the Current Chocolate link in our top navigation bar. Past featured chocolates from the last two years can be viewed from the Past Selections link.
Can I combine a chocolate club membership with a flower club membership?
Yes, you can create a customized membership, combining any of our six monthly clubs into one membership using our Design Your Own Club™ program. Choose from our chocolate, flower, cheese, wine, beer, and cigar of the month clubs.
How do I create a gift announcement?
During the checkout process, you’ll have the option to create a personalized gift announcement that can either be printed or emailed on a specific date. You may also create a gift announcement outside of the ordering process by choosing the “Gift Announcement” button in the footer of any page on our web site.
When will my shipments arrive?
Shipments arrive the 2nd or 3rd week of every month.
When will my credit card be charged?
Please note that charges will appear on your statement from MonthlyClubs.com. Your card will be charged on the 7th of the month that your membership commences. If you chose to have your membership commence this month, but your order was placed after the 7th, your card will be charged within 2 business days. Charges for memberships commencing in a future month will take place on the 7th of the first month shipped.
Can you ship to my state?
We ship within the continental 48 United States. We cannot ship to Hawaii or Alaska.
Does someone have to be home to sign for the deliveries?
All shipments are sent via Federal Express. Due to the perishable nature of the product, shipments are sent without a signature required to avoid excessive time in the carrier's possession. It is therefore very important that you ship to a location where someone will be there to receive it. Many of our members ship to work locations or to a neighbor who is often home.
What happens if I cannot be home to receive my shipment?
Please either call us at 800-625-8238 or email us at firstname.lastname@example.org no later than the 1st of the month to change your delivery address.